E-Application: Training

With the E-Application continuing to grow in popularity, one of the Illustration Development team's top priorities has been to ensure that agents have all the tools and resources to effectively complete their electronic applications. With that goal in mind, we have published several different training materials on iKCLife to allow agents to answer some of their more general questions at their own convenience.

For the agents who were not able to view a webinar training session, we have published a video that walks through filling out and submitting an entire application. To access the video, simply log in, click on the Training tab, then Videos. The video is posted under the iKCLife training topic and is entitled "E-App Training".

Another training resource can be found by clicking on the Sales Materials tab and searching for form number 12448 or for keyword "e-app". The "E-App Agent Guide" is a PDF document you can download by clicking the green arrow. This document provides a brief overview of adding applications to your case, filling out the application fields, and submitting it for signatures. 

As always, if there are any questions that these resources do not answer, you can contact IllustrationHelp@kclife.com or call 1-800-572-2467 ext. 8162.

Happy Selling!

E-Application: Hold for Issue

As e-application use increases, the Illustration Help team has received many questions regarding the Hold for Issue option within the Billing Information section. The hope is that this post will clarify the current functionality of Hold for Issue and answer some of our most frequently asked questions.

The first and most important aspect to clarify is that checking the Hold for Issue box will not include the PAC form in the signed application packet and coverage will not be bound, regardless of what information has been entered in the section. This functionality allows the applicant and agent to review the pending policy before it is issued. If banking information is received with the application packet, the applicant is bound for coverage and Kansas City Life is obligated to draft premiums using the provided bank information. Thus by not including the page, coverage is not bound and the premiums would not be drafted until further instructions are received after the case is approved.

In the first image below, all of the billing information is filled out, but the note at the bottom says that coverage is not bound. This note is included to provide additional information regarding whether or not coverage is bound based on the scenario entered in the section. Because Hold for Issue is checked, the PAC form is not to be included in the application packet and coverage is not bound. The information at the top of the section states that the banking information can be collected now and that the Applications Dashboard can be used to submit the PAC form for e-signatures upon approval. In the second image, Hold for Issue is not checked, so the PAC form will be included in the packet and coverage is bound. 

For the cases where Hold for Issue is checked, the PAC form can be submitted for e-signatures using the Applications Dashboard. Cases awaiting the PAC form are designated with a yellow dollar sign. Expanding the case will show you the option to complete the PAC form via e-signature or other. Clicking Other means that the form was submitted to New Business by mail, fax, email, etc. This button will mark the overall status of the case as complete and you will not be able to submit the PAC form for e-signatures any longer. Clicking E-Signature will generate and send AssureSign emails for the premium payor to sign the form. The e-signature process on AssureSign is the same for the PAC form and the entire application. 

If there are additional questions regarding the functionality of Hold for Issue or suggestions for improvement, please free to contact IllustrationHelp@kclife.com.

Happy application-writing!