No Connection Could Be Established?!?!

One of the common types of calls we receive from Agents in the field are questions related to Illustration Software updates.  The Illustration Software can be updated at any point by clicking on "Tools" at the top and selecting "Check for Updates."  You will be prompted to update your software the first time it is opened in a new month.

If updates are available, you will receive a message stating so and the updates will be downloaded and your Illustration Software will be updated, but what if you receive a message that says "No Connection Could Be Established?"  This means that a connection the server could not be made to obtain updates.  Listed below are some trouble-shooting tips on how this issue may be resolved:

1.  Please ensure that you are connected to the internet.

2. This error message may be the result of Windows Firewall settings.  You can contact your IT professionals to check and/or change your Windows Firewall settings.

3. If you have AVG Anti-Virus, then you will need to disable it prior to checking for updates.

4. Other anti-virus programs may conflict with downloading illustration updates.  Try disabling your anti-virus prior to checking for updates.

5. Try checking for updates a few times in a row to try to get a connection.  Sometimes intermittant connections may cause you to receive this error the first time, but will connect right away when you attempt to check for updates a second time.

6. A weak internet connection could cause this error. 

7.  If the problem persists, please contact your IT professionals, or go to the following link to set up an account for our Online Illustration System:
http://www.kclillustration.com/agentDiscovery.aspx

Jill Parsons
Illustration Development Team
illustrationhelp@kclife.com